Returns and Exchanges

Returns and Exchanges:

If your order arrives damaged in any way or you have another issue, please contact us at : info@tarachial.com.

Please include: your invoice number, name, reason of return (photos if damaged) so we can authorize it.

Returns need to be made within 14 days of receiving your order. Items should be sent in original condition and packaging, they must show no signs of use.  

Options for returns are the following: replacement of the same item style or store credit. 

Please note that we do not refund or cover return shipping costs. We do not reimburse cash or credit.

Should you have any other issues with an order, please don't hesitate to contact us at info@tarachial.com and we'll do our very best to help you.

Gift returns and Exchanges:

Please send us an email to info@tarachial.com with a photo of the product, if possible name of person who gifted it. This way we can backtrack and find out the date of purchase.

Gift Returns / Exchanges should be made within 14 days of purchase but will be evaluated case by case. We do not cover any shipping or transportation expenses.

Personalized items such as custom name necklaces or sale items bought as gifts cannot be exchanged or returned. 

Items should be sent in original condition and packaging, they must show no signs of use.  

Options for returns are the following:

1. Change of style for a different one at the same price.

2. If the new item costs more, the difference must be paid.

3. If the item costs less, there will be store credit left to your name, valid for 2 months starting from the date of exchange. We do not reimburse cash or credit.

Current discounts or promotions cannot be used on returns or exchanges.

Please note customers will not be refunded for initial shipping costs and are responsible for all related shipping fees for their return.

Sale Items:

Custom items, personalized items, hats, tote bags, and sale items are FINAL SALES. 

Lost or stolen packages:

On occasion, packages may be stolen or delivered incorrectly. We can help tracking your order during transit, up until it is shown as delivered. Once the package had been marked as delivered by the carrier, we suggest you file a report directly with the shipping carrier for additional help.

Orders marked as delivered may not be refunded or replaced as we are only responsible for it until it is marked delivered by the carrier. 

If your package is lost in transit and not shown as delivered yet, please get in contact with us at info@tarachial.com and we will help find the package or take other additional steps. This will be on a case-by-case basis.

Items returned to our office due to an undeliverable address will have a re-shipping cost.