Returns and Exchanges

Return and exchanges (Gifts or regular orders): 

To begin the process, please send us an email to info@tarachial.com with a photo of the product and the name of the person who gifted it or your order number. This way we can backtrack and find out the date of purchase of the item.

Gift Returns / Exchanges should be made within 14 days of purchase. If your item/ order has passed the 14 day window we cannot exchange it. 

Once we approve the return, we will send you a return address. Items should be sent in original condition and packaging, they must show no signs of use. We do not cover any shipping or transportation expenses. Once we receive and register the return, we will email you a gift card for the value or amount in which the item was originally bought at the time.

Damaged Returns:

If your order arrives damaged in any way or you have another issue, please contact us at : info@tarachial.com.

Please include: your invoice number, name, reason of return (photos if damaged) so we can authorize it.

Damaged returns need to be made within 7 days of receiving your order. Items should be sent in original condition and packaging, they must show no signs of use.  

Options for returns are the following: replacement of the same item style or gift card valid for 1 month.

Sale Items:

Custom items, personalized items, hats, tote bags, and sale items are FINAL SALES. 

Important:

  • Personalized items such as custom name necklaces or sale items bought as gifts cannot be exchanged or returned. 
  • We cannot accommodate to make custom changes to our designs. Meaning, we do not change beads, colors, lengths or earring posts to hoops or vice versa, among others.
  • We do not reimburse cash or credit.
  • Please note customers will not be refunded for initial shipping costs and are responsible for all related shipping fees for their return.  International orders shipped via DHL Express or Fedex have a restocking fee charge.
  • Current discounts or promotions cannot be used on returns or exchanges.

LAST DAY for Christmas 2024 gift returns or exchanges bought from December 1st, 2024 until December 25th, 2024 is: January 9th, 2025 (14 days from December 25th, 2024)