Lost or Undelivered Packages

We are not responsible for lost deliverables or missing packages that are marked as delivered by the carrier. We strongly urge you to select a secure shipping location. 

Please make sure your delivery address is completed and correct. We are not responsible for items lost due to incorrect or incomplete shipping addresses.

Please make sure to provide working and updated contact information such as email and phone number.

Orders marked undeliverable due to incorrect or incomplete shipping address will be reissued only when the order is received back to our studios. The reissue will incur a re-shipping fee.