Shipping and Returns

Panamanian Shipping / Entregas en Panama:

1. Envío de 2-3 días hábiles (para ordenes arriba de $85): GRATIS

2. Envío de 2-3 días hábiles (para ordenes debajo de $85): $5.00

3. Pickup / Casillero BOXIT en Ciudad del Saber: GRATIS 

**IMPORTANTE** 

Ubicación: https://goo.gl/maps/TrSsfMTcvxYmaLZz5

Si escoges pickup en el casillero de Boxit de Ciudad del Saber, por favor ten en cuenta que a partir del momento en que se te envía el código para abrir el casillero, tienes 48 horas (2 días) para retirar tu orden. 

En caso que no retires tu orden en el transcurso de 48 horas, se te cobrara $1 por día vencido. Este monto lo podrás cancelar en el mismo casillero de Boxit Ciudad del Saber a la hora de retirar el paquete. Los métodos de pago disponibles para hacer estos pagos son: clave, tarjeta de crédito o efectivo.

Las ordenes se colocan todos los sábados al medio día y son accesibles 24/7.

6. Envío Express / mismo día: $8.00 

(Para los Envíos Express, escríbenos un DM o e-mail (info@tarachial.com) antes de hacer la compra, para asegurarte que la tenemos la pieza disponible.

7. Envío al interior (puerta - puerta): $7.00 

No entregamos ordenes a horas especificas. Por favor asegúrese que haya alguien en casa para recibir sus ordenes.

International Shipping:

Shipments take 1-3 business days to process from our studio to the post office. We will provide a tracking number once shipped. (Please keep in mind that we also have made to order items and special items that have special production times specified on the product page description)

USA:

1. We offer FREE USPS First Class Mail (5-7 business days) on orders over $85 (excluding mugs and espresso cups). 

2. First Class Mail takes approximately (5-7 business days): $5.00

3. Priority Mail takes approximately (1-3 business days): $9.00

4. Due to the fragility of the objects. All ceramic homeware items have special shipping fees: Smaller objects (mugs, small dishes, espresso cups) $20 // Larger objects (flower vases) $30

All Other Countries:

1. On orders OVER $185 we offer DHL EXPRESS service for: $20.00

2. On orders UNDER $185 we offer DHL EXPRESS service for: $30.00

4. All ceramic homeware items have special shipping fees: Smaller objects (mugs, small dishes, espresso cups) $30 // Larger objects (flower vases) $50

**DISCLAIMER: Depending on the country we are shipping, you may be subjected to additional fees. TARA CHIAL is not responsible for tax and custom fees or lost deliverables.**

Returns:

If your order arrives damaged in any way or you have another issue, please contact us at : info@tarachial.com.

Please include: your invoice number, name, reason of return (photos if damaged) so we can authorize it.

Returns need to be made within 14 days of receiving your order. Items should be sent in original condition and packaging, they must show no signs of use.  

Options for returns are the following: replacement of the same item style or store credit. Please note that we do not refund or cover shipping costs. We do not reimburse cash or credit.

Current discounts or promotions cannot be used on returns or exchanges. Custom items , initial items, and sale items are FINAL SALES. 

Should you have any other issues with an order, please don't hesitate to contact us at info@tarachial.com and we'll do our very best to help you.

Gift returns:

Please send us an email to info@tarachial.com with a photo of the product, if possible name of person who gifted it. This way we can backtrack and find out the date of purchase.

Returns should be made within 14 days of purchase but will be evaluated case by case. We do not cover any shipping or transportation expenses.

Items should be sent in original condition and packaging, they must show no signs of use.  

Options for returns are the following:

1. Change of style for a different one at the same price.

2. If the new item costs more, the difference must be paid.

3. If the item costs less, there will be store credit left to your name, valid for 2 months starting from the date of exchange. We do not reimburse cash or credit.

Current discounts or promotions cannot be used on returns or exchanges. Custom items , initial items, and sale items are FINAL SALES.